Raving Fans: Book of the Month Selection
by Don Smith
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Whether you're dealing with customers, trying to get that raise, or making friends, concepts from the book Raving Fans: A Revolutionary Approach To Customer Service can apply.
Primarily targeted at business owners, service managers, and customer service representatives, this short fable is designed to help you create raving fans from those around you. What I liked most about this is that not only can you transform a customer service department by applying these principles, but you can put some of these ideas to work in other areas of your life if you think a little outside the box.
If you've already read this one, check out our top twenty books for personal development and the previous book of the month picks! Enjoy this month's selection!
About the Author
Don Smith
Happily married with five kids, Smith owns a technology company, is the founder of this site, has served on the board of directors for multiple companies, and loves playing soccer, hiking, and mentoring.
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