Whether you're dealing with customers, trying to get that raise, or making friends, concepts from the book Raving Fans: A Revolutionary Approach To Customer Service can apply.
Primarily targeted at business owners, service managers, and customer service representatives, this short fable is designed to help you create raving fans from those around you. What I liked most about this is that not only can you transform a customer service department by applying these principles, but you can put some of these ideas to work in other areas of your life if you think a little outside the box.
If you've already read this one, check out our top twenty books for personal development and the previous book of the month picks! Enjoy this month's selection!
About the Author
Happily married with five kids, Smith owns a technology company, is the founder of this site, has served on the board of directors for multiple companies, and loves playing soccer, hiking, and mentoring.
Why Making Lots of Money Doesn’t Always Make People Happy
If I had a dime for every time someone has told me that they aren't happy even though they make lots of
Even Coca-Cola Lost Money the First Year. Don’t Give Up!
Did you know that Coca Cola spent $74 on advertising and only made $50 in sales their first year? Adjusted for inflation,
What I Learned by Giving Up Caffeine and Meat
Nothing is forever. I do not call myself a vegetarian or caffeine-free. Heck; I still drink decaf coffee. But for the first
One Only Gives What They Have
“Only the shallow man loses responsiveness to the woes of other's lives, as he sinks into narrow suffering of his own. The
Shortcuts Lead to Sharp Falls
High school basketball season begins in New Jersey in a few weeks. I have followed one particular high school for decades. Formerly
Why Politics and Religion Are No No Topics
I began following a few folks on Twitter recently after unfollowing 47,000 people. Immediately, I ceased following my main stream. Some bloggers
Book of the Month: It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy
Captain Abrashoff made history as he slashed costs, won the highest gunnery score in the Pacific Fleet, and created a motivated crew
What A Walk in the Woods Can Teach All of Us
I recently had the pleasure of watching A Walk in the Woods, and I loved it. What I think I like most
5 Personal Development Mistakes
Improving your life sometimes depends on spotting your personal development mistakes. Everyone seems gung ho at the beginning of their self help
Evolving Of AI, Can It Replace Human Writers?
As a web content writer, you have probably had to face the fact that a large part of your job consists of
Grateful: Reflections on My 41st Birthday Plus a Challenge For You Today
I turned 41 today. I'm still young enough to feel like I'm in the prime of my life, yet old enough to
The Biggest Challenges Facing Us Right Now (And How You Can Prepare For Them)
After an incredibly difficult year, it felt like we were all able to take a deep breath during the summer. Good news